Terms and Conditions

All prices are in euro and include VAT

The group size is limited to 15 people.

The quoted prices do not include admission or transport costs or hearing aids, unless stated otherwise.

Guided tours take place in any weather and are carried out on foot. Accessibility is not guaranteed.

Costs for private tours are available on request. Guided tours up to 3 hours. If you would like a special tour, please send an email request to kontakt@achim-ferrandina.guide. After written confirmation by email, the tour is non-cancellable. After confirmation, you will receive an invoice that must be paid immediately. If you need an accessible route, please let me know when you book the tour, so that I can plan accordingly.

Short-term bookings can also be paid in cash before the tour. Booked tickets can be transferred.

Cancellation:

Full refund 21 days prior to the appointment.

50% refund 20–3 days before the appointment.

The refund will expire 3 days before the appointment.

Delays:

From delays of 15 minutes onwards, the appointment expires without a refund, except I have been informed about the delay before the agreed time. The tour will end at the agreed time regardless of any delay of the customer.

Program change & inability to attend:

In the event of unexpected and short-term changes, a corresponding replacement program will be organized that corresponds to the tour offer. If the guide is not able to attend, another state-certified tourist guide will be organized as a replacement.

Liability:

Tourist guides are only liable in the course of their professional activity for damage that they have caused to others illegally and culpably. The tourist guide is in no way liable if a guest suffers damage due to their own careless or unskillful behavior, or is hurt by accident. Participation in guided tours is at your own risk. In case of doubt, the contract must be interpreted in the sense of the professional profile of the commercially authorized tourist guides, published by the Association of Leisure Enterprises Chamber of Commerce Austria, Wiedner Hauptstraße 63, 1045 Vienna.

Booking public tours:

The booking for public tours is processed through the event portal eventbrite.at. Tour tickets purchased through this website are subject to the terms of use of eventbrite.at

Content & image rights:

All contents on www.achim-ferrandina.guide have been carefully compiled and are continuously updated. The completeness cannot be guaranteed. All image rights belong to Achim Ferrandina. Photos by © Thomas Bakos, if not copyright as stated.

Place of jurisdiction:

Vienna is determined as the place of jurisdiction.

Company name: Achim Ferrandina - one-person company

Office: Vienna 1030

Contact: +43 676 440 8226 kontakt@achim-ferrandina.guide

Line of business: Independent tourist guide Tax number: 12 674/0547 Member of: Vienna Chamber of Commerce

The EU Commission has set up a website for out-of-court dispute resolution between entrepreneurs and consumers (OS platform), which you can reach at http://ec.europa.eu/consumers/odr/.

Achim Ferrandina is ready, but not obliged, to participate in dispute settlement procedures at an independent consumer arbitration service. Access to applicable commercial or professional regulations: www.ris.bka.gv.at.

Copyright:

The content and works on this website created by the website operator are protected by copyright. Should you nevertheless become aware of a copyright infringement, please let us know.

Responsible for content, publication and editing : Achim Davide Ferrandina State-certified tourist guide in Austria and member of the Austrian Federal Economic Chamber.

Testi “Datenschutz” Declaration on the duty to provide information (privacy policy)

The protection of your personal data is of particular concern to us.

We therefore process your data exclusively on the basis of the legal provisions (GDPR, TKG 2003). In this information on data protection we inform you about the most important aspects of data processing on our website.

Contact:

If you contact us using the form on the website or by e-mail, your data will be stored for six months in order to process your request and in the event of follow-up questions.

We will not pass on this data without your consent.

Cookies:

My website uses so-called cookies. These are small text files that are stored on your device using the browser. They do no harm. I use cookies to make our offer user-friendly. Some cookies remain on your device until you delete them. They enable us to recognize your browser the next time you visit our homepage. If you do not want this, you can change your browser settings, so that it informs you about the setting of cookies and you are able to only allow this in individual cases. If cookies are deactivated, the functionality of our website may be restricted.

Web analysis:

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").

Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookies about your use of this website (including the shortened IP address) is usually transmitted to a Google server in the USA and stored there.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

You can also prevent Google from collecting the data generated by the cookies (including your IP address) and from processing this data by downloading the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

You can find more information on the handling of user data at Google Analytics in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=deYou can prevent this by setting up your browser so that no cookies get saved.

Your rights:

You have the right to information, correction, deletion, restriction, data portability, revocation and objection regarding your data stored by us. If you believe that the processing of your data violates data protection law or your claims regarding data protection law have otherwise been violated, you can contact us at datenschutz@achim-ferrandina.guide or the data protection authority. You can reach me at: datenschutz@achim-ferrandina.guide.